Equinix Product Policies & Special Offerings

International Business Exchange Center Policies.

• IBX Policies (English)
• IBX Policies (Japanese)
• IBX Policies (Brazilian Portuguese)

Terms and conditions applicable to Equinix BCTR product and services.

• Business Continuity Trading Room (BCTR)

Terms and conditions applicable to Equinix Colocation product and services.

• Equinix Colocation Product Description
• Antenna
• Equinix Smart View Product Policy
• IBX Space Reservation
• Cross Connect Provisioning Intervals by IBX
  
• IBXflex® Product Policy
• CCTV Data Protection Policy

Terms and conditions applicable to Equinix Power product and services.

• Metered Power Measurement and Calculation Policy 
• Generator Run Time Calculation Policy – Only available in South Africa

Terms and conditions applicable to Equinix Custom product and services.

• Business Suites
• Custom Parts and Labor

Terms and conditions applicable to Equinix Interconnection product and services.

• Equinix Third-Party Cross Connect Product Policy
• Equinix Fabric Product Policy
  • Equinix-Supplied IP Block Product Policy
• Equinix Ethernet Exchange Product Policy
• Equinix Connect Product Policy
• Equinix Customer Cabling and Cross Connect De-Installation Product Policy
• Equinix Metro Connect and Inter-Metro Connect Product Policy
• Equinix Extended Interconnections Product Policy
• Equinix Fiber Connect Product Policy
• Equinix Innerduct Product Policy
  • Equinix Innerduct- Premium Connectivity Product Policy
• Equinix Internet Exchange Product Policy
  • Equinix Internet Exchange Reseller Product Policy
• Equinix Mobility Exchange Product Policy
• Equinix Partner IX Product Policy
• Equinix Custom Cable Connection Product Policy
• Equinix Internet Access Product Policy

Terms and conditions applicable to Equinix Services.

• Managed Connectivity Services - Available in APAC only
• Remote Console Access Requests Smart Hands Policy

• Enablement Services - Equinix Fabric

• Enablement Services - Network Edge
  
• Equinix Digital Infrastructure Management
• Managed Private Backup
• Managed Private Cloud Flex
• Managed Private Cloud Single Tenant
• Managed Private Firewall
• Software Licensing
• Managed Solutions Premier Support
• Managed Container Service

Service-level agreements applicable to managed services in Brazil.

• Intelligent Data Policy
• Managed Storage
• Hardware
• Customer Connect
• Managed Backup
  • Infrastructure Requirements
• Managed DDos Mitigation
• Technology Matrix
• Managed Firewall
• Service Level Manager
• Virtual Data Center
• Managed Private Cloud for Colo Space
• Database Cloud
• Brazil Services Catalogue
• Monitoring Services
• Infrastructure Port
• Virtual Appliance Policy
• Equinix Hybrid Cloud Policy
  
• Tape Storage
• Digital Infrastructure Management

Service-level agreement applicable to managed services in the Netherlands.

• Netherlands Managed Services Policy
• Managed Network Edge Policy

Service-level agreements applicable to managed services in the UK region.

• DDoS Mitigation SLA
• Infrastructure as a Service SLA
• Data Backup SLA
• Managed Firewall SLA
• Managed Load Balancer SLA
• Managed Network Device SLA
• Managed Servers SLA
• Monitoring and Maintenance SLA
• Network Connectivity - 3rd Party Circuits SLA
• Network Connectivity - Dark Fibre SLA
• Storage as a Service SLA
• Support Services SLA
• Managed Network Edge Policy

Service-level agreements applicable to managed services in the IE region.

• IRE Backup SLA
• IRE DDOS Mitigation SLA
• IRE Infrastructure Platform Services (IPS) Policy
• IRE Managed Firewall SLA
• IRE Managed Load Balancer SLA
• IRE Managed Network Device SLA
• IRE Managed Servers SLA
• IRE Monitoring and Maintenance SLA
• IRE Storage STAAS SLA

Service-level agreements applicable to managed services in Spain.

• Support Services Policy
• Cloud Protection Policy
• Managed Disaster Recovery Policy
• Infrastructure Platform Service Policy
• Monitoring Services Policy
• Managed Firewall Policy
• Management Services Policy
• Managed Storage (NAS) Policy
• Customer Connect Policy
• Managed Storage (SAN) Policy
• Managed Backup (Smart) Policy
• Managed Services - DDOS Mitigation Policy
• Managed Backup (Cloud Protection) Policy
• Managed Backup (Remote) Policy

Service-level agreements applicable to managed services in Finland.

• Managed Firewall Policy
• Infrastructure Platform Services (IPS) Policy
• Equinix Connect for Managed Services Policy
• Managed Storage Policy
• Managed Network Device Policy
• Managed Backup Policy

Service-level agreements applicable to managed services in Canada.

• Virtual Data Center Policy
• Managed Backup
• Virtual Appliance Policy

Service-level agreements applicable to managed services in Japan.

• Cloud Integration Services
  

• Infrastructure Platform Services (IPS)

• Digital Infrastructure Management (DIM) *Former Managed Equipment Services
• On-Site Monitoring Services (Monitoring Services Product (On-Site Monitoring)), Managed Services - Custom Product (On-Site Monitoring), Enablement Services Product (On-Site Monitoring))
• System Engineering Services
• siteROCK Monitoring Services (Monitoring Services Product, Managed Services - Custom Product (Monitoring), Enablement Services Product (Monitoring))
• siteROCK Security Services (Security Services Product, Managed Services - Custom Product (Security), Enablement Services Product (Security))
• Third-Party Resale Services
• Managed Cloud Services – Bare Metal Server (Managed Services - Custom Product (Metal), Enablement Services Product)
  
• Managed Cloud Services – NAS (Managed Storage Product, Managed Services - Custom Product (Storage), Enablement Services Product (Storage))
  
• System Integration Services
• Hardware Services

Terms & conditions applicable to Network Edge.

• Network Edge Policy
• Managed Network Edge (also known as Network Edge - Extended Support) Policy - Available in the United Kingdom, the Netherlands, Spain, Brazil, and Japan only

Terms & conditions applicable to Precision Time.

• Precision Time

• Equinix Metal Policy

• Third-Party Terms
• Microsoft End User Terms

Terms & conditions applicable to Equinix Fabric.

• Equinix Fabric Product Policy
  • Equinix-Supplied IP Block Product Policy
    

Terms and conditions and fees applicable to the de-installation of Equinix’s Power Circuit Services.

• Power Circuit Deinstall Policy

Terms and conditions applicable to the Smart Hands Support Plan.

• Smart Hands Support Plan

Terms and conditions applicable to the DCS Portability Offering.

• Global Portability Offering

Terms and conditions applicable to all beta and trial Services offerings.

• Evaluation Services Product Policy

Terms and conditions applicable to any Services which are ordered via APIs.

• API Orders Product Policy
• Equinix Internet Access Over Fabric Private Preview - Product Policy Trial Agreement for API Orders
  
• Fabric Cloud Router Digital Services – Product Policy Beta Terms for API Orders

Terms and conditions applicable to Third-Party Billing Agents.

• Third-Party Billing Agent Product Policy